The tablet war has started and promises us a world of opportunity, how will companies make use of these to empower and mobilise their workforce?
At FPX, we are solving the complex products/services configure, price, quote problem for companies; namely, some enterprise offerings are so complex that they require the sales persons to be working with a number of technical consultant to understand a customer’s requirements, identify the products or solutions to match those requirements, then configure these identified products or solutions to the customer’s specific needs, produce a valid quote and finally once the quote is accepted transform this information into a fulfillable order. This process often requires multiple iterations to reach an accurate and valid order with high rejection rates and therefore long delays in completing a quote. Our intuitive and rules driven interface hides this complexity from the end user (either a sales rep, call center agent or customer through a self service portal) and provides a clean quote the first time; the time to deliver a quote to a customer is reduced from days to hours or in very complex cases from weeks to a couple of days.
Using the above example as a case study, it is easy to see the impact that a table device could have on accelerating this process even further and not only guaranteeing a clean quote the first time, but all of this could be achieved right on the customer premises with a small footprint device built with ergonomics and the web in mind. For the iPhone or other smartphone, we could already achieve this but by providing a smartphone specific look and feel that will maximize the use of the small screen, a tablet will give us the real estate to provide the user experience we are providing for desktop or laptop computers.
Of course, this could also be achieved on a laptop, but lets face it, looks and presence are essential in a sales cycle and the more appealing the device, the more chance of bonding between the sales rep and the end customer.
Back in the days, mobility for the sales force was hard to achieve as sales and order entry systems required a local copy of the system on a user’s laptop with all the synchronization nightmares it entailed. Today, 3G or WIFI make synchronization a thing of the past and the device only requires a web browser to access enterprise services.
The FPX Budgetary Quotes mobile app, the most versatile and powerful mobile Configure-Price-Quote® solution available accelerates sales by equipping your sales force.
Combining the award-winning FPX CPQ OnDemand® solution with the latest in mobile application development best practices, the FPX Budgetary Quotes mobile app puts the full functionality of our robust suite of CPQ solutions in the palm of your hand, regardless of the device you’re holding.
All data driving the app is centrally stored in FPX’s cloud-based solution. It provides one set of data for all the ways that your sales force sells – iPad®, CPQ OnDemand within Salesforce®, direct partner mode access, mobile, and more. And it feeds into downstream processes rather than requiring re-work to process an order.
CPQ OnDemand® for mobile devices will not only increase customers satisfaction but also your staff satisfaction by giving them access to a universe of functionality in a highly desirable device.